Shipping Policy

At Shopping Heist, we are committed to delivering your purchases in a timely and efficient manner. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products ordered through our website, www.shoppingheist.com.

1. Shipping Destinations

We currently ship to addresses within Canada, the United States, and select international destinations. Please note that shipping availability may vary depending on the product and destination.

2. Processing Time

• Order Processing: Orders are typically processed within 1-2 business days after payment is received. Please note that orders placed on weekends or holidays will be processed on the next business day.
• Custom or Personalized Orders: For custom or personalized items, additional processing time may be required. The estimated processing time will be provided at the time of purchase.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

• Standard Shipping: Estimated delivery time is 5-7 business days for domestic orders and 10-15 business days for international orders.
• Express Shipping: Estimated delivery time is 2-3 business days for domestic orders and 5-7 business days for international orders.
• Overnight Shipping: Available for select locations within Canada and the United States. Orders placed before 12:00 PM (noon) EST will be delivered the next business day.

Please note that delivery times are estimates and may vary depending on the shipping destination, carrier, and unforeseen circumstances such as weather delays or customs processing.

4. Shipping Fees

• Domestic Shipping (within Canada): Shipping fees are calculated based on the weight, dimensions, and destination of the order. The total shipping cost will be displayed at checkout.
• International Shipping: Shipping fees for international orders are also based on the weight, dimensions, and destination of the package. Please be aware that additional customs duties, taxes, or fees may apply depending on the destination country, and these are the responsibility of the customer.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to become available.

6. Shipping Address

Please ensure that your shipping address is accurate and complete at the time of purchase. Shopping Heist is not responsible for delays or lost shipments due to incorrect or incomplete addresses provided by the customer. If you realize that there is an error in your shipping address, please contact us immediately at Shoppingheist27@gmail.com

7. Shipping Restrictions

• PO Boxes: We do not ship to PO Boxes or APO/FPO addresses.
• Restricted Items: Certain items may be restricted from shipping to specific destinations due to local regulations. If an item cannot be shipped to your location, you will be notified during the checkout process.

8. Customs, Duties, and Taxes

For international orders, the recipient is responsible for any customs duties, taxes, or fees that may be imposed by the destination country. These charges are not included in the purchase price or shipping costs and must be paid upon delivery.

9. Lost or Damaged Shipments

• Lost Packages: If your package is lost in transit, please contact us as soon as possible so we can investigate the issue with the carrier. We will work with you to resolve the situation, which may include replacing the lost item or issuing a refund.
• Damaged Packages: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will assist you in filing a claim with the carrier and provide a replacement or refund as appropriate.

10. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us at:

• Email: Shoppingheist27@gmail.com

Thank you for shopping with Shopping Heist. We value your business and are dedicated to ensuring a smooth and reliable shipping experience.